Privacy Policy

Last updated: August 2026

CYNKME is operated by AIPLYN Technologies Private Limited, Bengaluru, India ("we", "us"), the data fiduciary / data controller for the personal information described in this policy. We take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our mobile applications, our website, and related services (including public web cards at cynk.me and wallet passes).

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, and authentication credentials.
  • Profile Information: Information you add to your digital business card, such as job title, company, phone number, address, social media links, and profile photo.
  • Usage Data: Information about how you use the app, including features accessed and interactions.
  • Device Information: Device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Create and manage your digital business card
  • Enable you to share your contact information with others
  • Send you technical notices and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: When you share your business card via QR code or other sharing methods
  • Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure (Firebase/Google Cloud)
  • Regular security assessments and updates
  • Access controls and authentication requirements

5. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time in the app (Settings → Manage Account → Delete Profile) or by emailing us — full instructions are at cynk.me/delete-account. After deletion, a restricted safety archive of your profile is kept for up to 90 days (to allow recovery from accidental or fraudulent deletion) and then permanently purged automatically.

6. Your Rights

Depending on where you live, your rights are protected by laws including India's Digital Personal Data Protection Act 2023 (DPDP), the EU/UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Wherever you are, we extend the same rights to you:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information (available directly in the app)
  • Deletion / Erasure: Delete your account and data — see cynk.me/delete-account
  • Portability: Export your data in a standard format (vCard) from the app
  • Withdraw Consent: Optional fields are always yours to leave blank or remove; unpublish your web card at any time
  • Grievance / Complaint: Raise a concern with our grievance contact below; you may also lodge a complaint with your local data protection authority (e.g., the Data Protection Board of India or your EU supervisory authority)

The lawful basis for our processing is the performance of the service you signed up for (creating and sharing your business card), and your consent for optional information. We do not sell personal information, and we do not use your data for third-party advertising.

7. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

8. Third-Party Services

Our app may integrate with third-party services:

  • Firebase (Google Cloud): Authentication, data storage and hosting — our data processor, operating under the Google Cloud Data Processing Terms on ISO 27001 and SOC 2 certified infrastructure
  • Google Sign-In / Apple Sign-In / Microsoft Sign-In: Optional authentication providers
  • Google Wallet and Apple Wallet: Only if you choose to add your card as a pass

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us / Grievance Officer

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your rights (including grievances under India's DPDP Act):

Email: contactus@cynk.me
AIPLYN Technologies Private Limited, Bengaluru, Karnataka, India
We aim to acknowledge privacy requests within 72 hours and resolve them within 30 days.